Privacy Policy

Last updated: May 2026

This privacy notice applies to the website operated by Plastics W. Graham Ltd (trading as PWG Signs). It explains how we collect, use and protect the personal information you provide when contacting us or using the website, and your rights under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Who we are

Plastics W. Graham Ltd, 114 Cowgate, Dundee, Scotland DD1 2JU. Contact: sales@pwgsigns.com · 01382 223734.

What information we collect

We collect personal information you provide directly to us through:

Contact and quote enquiry forms (name, company, email, phone, project details, drawings or files you upload)
Email correspondence
Telephone enquiries

We also collect limited technical information automatically when you use the website (IP address, browser type, pages visited) for analytics and security purposes.

How we use your information

We use the information you provide to:

Respond to your enquiry or quote request
Provide quotations and information about our products and services
Manage and fulfil orders, contracts and ongoing supply relationships
Meet our legal and regulatory obligations (for example, HMRC record-keeping)
Improve the performance and security of our website

Lawful basis for processing

We process your personal information under the following lawful bases:

Legitimate interests — to respond to enquiries, provide quotes and maintain customer relationships.
Contract — to deliver products, services and orders we have agreed with you.
Legal obligation — to meet record-keeping requirements set by HMRC and other regulators.

Sharing your information

We do not sell your personal information. We may share limited information with trusted third parties only where necessary to deliver our services to you — for example, couriers for delivery, accountants for record-keeping, or hosting providers for the website. All third parties are required to keep your information secure and use it only for the purposes we agree.

How long we keep your information

We hold your information for as long as needed to fulfil the purpose for which it was collected, or for as long as required by law (for example, contractual and financial records are typically held for at least six years).

Data security

This website is served over a secure encrypted connection (HTTPS / TLS). We use appropriate technical and organisational measures to protect personal information against loss, unauthorised access, alteration or disclosure.

Cookies

This website uses cookies to provide essential functionality and to help us understand how visitors use the site. You can manage or disable cookies in your browser settings. For more information, see our Website Terms of Use.

Your rights

Under the UK GDPR you have the following rights:

The right to be informed about how we use your data
The right of access to the personal information we hold about you
The right to rectification of inaccurate data
The right to erasure (“right to be forgotten”)
The right to restrict processing
The right to data portability
The right to object to processing
The right not to be subject to automated decision-making

To exercise any of these rights, contact us at sales@pwgsigns.com.

Complaints

If you have a concern about how we handle your personal information, please contact us first. You also have the right to complain to the Information Commissioner’s Office (ICO) — www.ico.org.uk.